Trip Itinerary
TRIP ITINERARY
UNFORGETTABLE ADVENTURE: FROM CUSCO TO SORAYPAMPA, SALKANTAY PASS, AND LUCMABAMBA STAR DOME
Begin Your Journey with an Early Start in Cusco: Transfer to Soraypampa and Embark on the Salkantay Trek
Start your adventure early with a 2:00 a.m. pick-up from your hotel in Cusco, followed by a 3-hour transfer to Soraypampa, the starting point of your unforgettable hike.
Upon arriving at Soraypampa, you will join your Salkantay trek group for a hearty breakfast to fuel up for the day ahead. At around 6:30 a.m., commence your ascent to the highest point of the entire Salkantay trail, which stands at an impressive 4,630 meters above sea level.
After approximately 3 hours of hiking, celebrate reaching the summit and take in the breathtaking views of Salkantay Mountain. Take a moment to make an offering to the Apus (Andean gods) in appreciation of their guidance during your journey.
Next, begin your descent, covering a total of 15 kilometers down to an elevation of 2,900 meters. This downhill trek is divided into two sections: the first segment, from the summit to the lunch point, takes about 2 hours. After a well-deserved lunch break, continue for another 3 hours to reach a place called Chawllay, where you will take local transportation for approximately 1 hour to the enchanting Lucmabamba camp.
At Lucmabamba, you will enjoy accommodations in stardomes, allowing you to sleep under the stars in the heart of the jungle, providing a truly unique and immersive experience.
- Covering a Distance: of 22 km – Approximately 9 Hours of Hiking
- Lucmabamba Campsite Altitude: Situated at an elevation of 2,000 meters above sea level
- Notable Achievement: Conquering the highest point of the trek at 4,650 meters above sea level
- Weather Conditions: Warm and windy during the day, with colder temperatures at night
- Accommodations: Experience a night in the star domes
- Meals Provided: Savor a delicious selection of meals, including breakfast, lunch, tea time, and dinner
INCA TRAIL TO LLACTAPATA: INCA RUINS, MACHU PICCHU VIEWPOINT & HIKE TO AGUAS CALIENTES
The day begins with a 6:00 AM wake-up call, followed by breakfast at 6:30 AM, before starting the hike at 7:00 AM from the Lucmabamba campsite to the archaeological site of Llactapata. The trek includes a 3-hour ascent along an original Inca trail leading to Llactapata, where you can enjoy unique views of Machu Picchu, Waynapicchu, and the surrounding mountains. After exploring the ruins, you’ll descend toward Hidroeléctrica, which involves a steep 2-hour trek where trekking poles are beneficial.
Upon reaching the hydroelectric station, you will have lunch at a local restaurant and some time to relax before continuing the journey. The final hike to Aguas Calientes involves a 3-hour walk along the railway from Hidroeléctrica, offering glimpses of Machu Picchu from the valley. Once in Aguas Calientes, your guide will take you to your hostel for the night, allowing you to rest and freshen up before dinner.
This second day of the Salkantay Trek combines historical exploration at the Llactapata archaeological site with a scenic descent through the Amazonian forest, ending with a relaxing evening in Aguas Calientes in preparation for your visit to Machu Picchu. The trail and site are surrounded by the lush vegetation of the Peruvian Amazon, offering a glimpse into untouched nature waiting to be explored.
Dinner is scheduled for 7:00 PM at a local restaurant, where you’ll finalize preparations for the next day’s adventure at Machu Picchu.
- Included Meals: Breakfast, Lunch, Dinner
- Accommodation: Overnight stay in Aguas Calientes
- Difficulty Level: Challenging
- Hiking Distance: 24 kilometers (approximately 15 miles)
- Estimated Trekking Duration: 8 to 9 hours
- Maximum Altitude: 2,700 meters at Llactapata
- Altitude of Aguas Calientes: 2,000 meters
- Weather Forecast: Hot
FINAL DAY – EXPLORE MACHU PICCHU & RETURN TO CUSCO
🏔️ Final Day – Visit to Machu Picchu
The last day of your tour is dedicated to discovering the breathtaking Inca citadel of Machu Picchu. Your entry time is based on the schedule shown on your entrance ticket, so it’s important to arrive at the main gate exactly at that time. To get from Aguas Calientes (the town where you stayed overnight) to the main entrance of Machu Picchu, you have two options:
- 🚶♂️ Hiking (1.5 hours approx.):
Start with a 30-minute flat walk from your hotel to Puente Ruinas (the first checkpoint), where you’ll show your passport and Machu Picchu ticket. From there, hike uphill for about 1 hour, climbing around 1,700 steps.
➤ If your ticket is for 6:00 am, plan to begin the walk at 4:30 am, after breakfast at your hotel. 🚌 Shuttle Bus (30 minutes):
If you prefer not to walk, you can take a comfortable bus to the entrance. Tickets cost $12 USD one way and can be bought the night before or in the morning.
Buses begin running at 5:30 am, and depart every 5–10 minutes on a first-come, first-served basis.
No matter which option you choose, the key is to be at the main gate at the time shown on your ticket.
🗺️ Guided Tour of Machu Picchu
- Once you arrive, you’ll meet your group and your professional guide, who will take you on a 2-hour guided tour of Machu Picchu. The tour follows the specific circuit assigned to your ticket. Your guide will explain the site’s rich history, stunning architecture, and sacred significance, while also giving you time to take photos and enjoy the views.
⛰️ Optional Hikes (for those with extra tickets)
- If you booked an additional ticket for Huayna Picchu or Machu Picchu Mountain, you can begin the hike after the guided tour. These hikes take around 3 hours round-trip and must be reserved in advance due to limited availability.
🚆 Returning to Cusco – Two Options: After finishing your activities at Machu Picchu, it’s time to return to Cusco. There are two return options:
🚆 Option 1: If You Chose to Return by Train
- Return to Aguas Calientes either by walking (1.5 hours) or by shuttle bus (30 minutes / $12 USD).
- Board the train to Ollantaytambo (1.5-hour journey).
- Upon arrival, continue by tourist vehicle to Cusco (2-hour drive).
- Trains usually depart between 2:30 pm and 3:30 pm, depending on availability.
- You will arrive in Cusco between 7:00 pm and 8:00 pm
🚗 Option 2: If You Chose to Return by Car via Hidroelectrica
- Hike from Machu Picchu to Hidroelectrica, which takes approximately 3 hours.
- You must arrive at Hidroelectrica by 2:30 pm to catch the only available car departure at 3:00 pm.
- The drive to Cusco takes between 5 and 6 hours, with estimated arrival between 10:00 pm and 10:30 pm.
- Important: This return option only works if your Machu Picchu entry time is between 6:00 am and 9:00 am. If your ticket is for a later time, you won’t arrive on time to catch the car and will need to spend an extra night in Aguas Calientes to return the next day.
- Any additional costs for lodging, food, or other services will be the responsibility of the traveler.
Tour Inclusions
Inclusions
Included
PRE-TREK BRIEFING AT 7 PM AT THE MACHU PICCHU TEAM OFFICE IN CUSCO:
- The day before starting the 3-day Salkantay Trek, a briefing will be held at 7:00 pm at the Machu Picchu Team office in Cusco. During this meeting, you will meet your guide and the other members of the group who will be trekking with you. The guide will provide important information, such as:
- Technical details of the trek.
- Exact pick-up times to begin the tour.
- Printed train tickets and Machu Picchu entry tickets.
- Distribution of the duffle bag, in which you can pack up to 7 kg of personal belongings to be carried by the horses.
- The guide will also explain how to store any extra luggage if you wish to leave it with Machu Picchu Team: For this briefing, you don’t need to bring any personal belongings, just your passport for the check-in process of your reserved tour. After the meeting, you can:
- Pay any outstanding balance if you haven’t paid 100% of the tour cost.
- Rent a sleeping bag or trekking poles if you didn’t rent them when you booked the trek.
PROFESSIONAL TOUR GUIDE FOR THE SALKANTAY TREK AND MACHU PICCHU TOUR INCLUDED:
- The Salkantay Trek is led by certified professional guides who are experts in mountain excursions, including the Salkantay itself. Our guides will accompany you throughout the entire trek and also provide a guided tour of Machu Picchu, following the circuit and schedule indicated on your ticket. Always equipped with a first aid kit and an oxygen tank, they are prepared to assist in case of any emergency. Additionally, our guides speak both English and Spanish, ensuring an informative and safe experience.
PICK-UP SERVICE FROM YOUR HOTEL OR AIRBNB BETWEEN 2:00 A.M. AND 2:30 A.M:
- The Salkantay Trek includes pick-up service from your hotel to start the journey. The pick-up is scheduled between 2:00 and 2:30 a.m., but the exact time will be confirmed during the briefing on the day prior. During the briefing, the guide will provide the precise time based on the location of your accommodation.
- If your hotel is close to our office, you also have the option to arrive there at 2:30 a.m. to start the trek. All pick-up details will be coordinated directly with your guide during the briefing, which takes place one day before the trek begins.
DUFFLE BAG SERVICE FOR 7 KILOS:
- During the informational briefing, you will be provided with a duffle bag that allows you to pack up to 7 kilos of your personal belongings. Our team will transport these duffle bags on horses throughout the entire trek, ensuring you have access to them at the campsites. This service enables you to hike comfortably with just your daypack. After completing your trek and returning to Cusco, you can easily leave the duffle bags at the Machu Picchu Team office for your convenience.
PRIVATE TRANSPORT FROM CUSCO TO THE STARTING POINT OF THE TREK IN SORAYPAMPA:
- Our Salkantay Trek service includes private transport for the group from Cusco to Soraypampa, the starting point of the hike. You will travel in a comfortable tourist vehicle from Cusco directly to Soraypampa, where you’ll meet the support team to begin your trekking adventure. This car journey takes approximately 3 hours, providing a convenient and comfortable way to start your trek with ease
MEALS INCLUDED IN THE 3-DAY SALKANTAY TREK:
- The 5-Day Salkantay Trek includes 3 breakfasts, 2 lunches, and 2 dinners, prepared by our expert chefs who travel with the group throughout the journey. We also offer vegan, vegetarian, and other special dietary options if you have any restrictions. Additionally, each morning we provide snacks for the day. The meals we serve are fresh, high-quality, nutritious, and energy-boosting to help you perform your best during the trek.
WHAT TYPE OF ACCOMMODATION IS INCLUDED IN THE 3-DAY SALKANTAY TREK?
- The Salkantay Trek includes one night in star domes, which are panoramic glass domes, providing a unique and immersive experience.
- Each campsite is equipped with mattresses and pillows; you only need to bring your sleeping bag. If you do not have a sleeping bag, you can rent one from Machu Picchu Team.
- The accommodations are designed for two people each, but they are spacious enough to comfortably sleep three to four individuals. If you are part of a group of three or four and wish to sleep together, this arrangement is possible. However, the standard setup is typically for two people per accommodation.
HOSTEL STAY IN AGUAS CALIENTES:
- Enjoy a rejuvenating night in a cozy hostel located in Aguas Calientes, also known as Machu Picchu Town, the gateway to the iconic Inca citadel. Our carefully selected hostels offer a variety of comfortable rooms equipped with private bathrooms, hot showers, and Wi-Fi access, making them ideal for couples or groups with options for double and triple occupancy.
- This relaxing environment provides all the essential amenities to help you unwind and refresh after your trek, ensuring you’re well-rested and ready for your visit to the magnificent Machu Picchu.
COOKING TEAM RESPONSIBLE FOR MEAL PREPARATION THROUGHOUT THE ENTIRE SALKANTAY TREK:
- Machu Picchu Team includes a team of chefs dedicated to meal preparation along the Salkantay Trek route. These chefs are responsible for preparing breakfast, lunch, and dinner for all participants. They are also trained to accommodate special dietary needs, such as vegetarian, vegan, and lactose-free options, adapting to each group member’s specific requirements to ensure proper nutrition.
KITCHEN EQUIPMENT AND UTENSILS:
- We provide all the necessary equipment and utensils for meal preparation and serving. Our team transports them to each campsite, ensuring you enjoy your meals in optimal conditions.
FOR THE SALKANTAY TREK, WE INCLUDE A TEAM OF MULETEERS AND HORSES:
- For the Salkantay Trek, we include a team of muleteers and horses. Our team of muleteers and their horses are essential to the success of the experience, as they are responsible for transporting all camping equipment, food supplies, and other necessary loads along the route. The horses also carry the duffle bags with up to 7 kilos of personal belongings per participant, including sleeping bags. This way, you can hike with just a small daypack carrying your essentials, while our team transports your luggage from one campsite to the next, allowing you to fully enjoy the trek.
MACHU PICCHU TICKET INCLUDED:
- The price of the Salkantay Trek includes a ticket to enter Machu Picchu. There are several circuits to explore the citadel, and we’ll secure the best available option when you make your reservation.
- Our first choice, if available, is Circuit 2: Llaqta Machu Picchu / Classic Route 2-A, which takes you to the iconic panoramic viewpoint and allows you to explore around 70% of the citadel.
- If this circuit is not available, we’ll book Circuit 2-B: Lower Terrace, which also offers the classic viewpoint and access to 60% of Machu Picchu.
- To ensure you get one of these circuits, we recommend booking your tour 3 to 4 months in advance. If neither of these options is available, we’ll select an alternative circuit that allows access to specific areas of Machu Picchu. You can find more details about the circuits in the link below.
MACHU PICCHU GUIDED TOUR:
- Your package includes a scheduled 2-hour visit to Machu Picchu, featuring an immersive 2.5-hour guided tour led by one of our expert guides. This tour is designed to enhance your understanding of this historic site and is tailored to fit your ticket’s entry time and designated circuit.
- Following this engaging exploration, you’ll have 30 minutes of personal time to fully appreciate the breathtaking beauty of Machu Picchu before continuing your journey.
RETURN TRIP OPTIONS FROM MACHU PICCHU:
- After your visit to Machu Picchu, you have two options for your return trip: by car or by train.
- Train Option: Typically, your train ticket will be scheduled for 2:30 p.m., 2:55 p.m., or 3:20 p.m., depending on availability. To reach the train station, you can either walk for about an hour or take a bus for $12. You’ll have some time to explore the charming town of Aguas Calientes, enjoy lunch, and relax. Please make sure to arrive at the train station at least 30 minutes before your departure. The train ride to Ollantaytambo takes approximately 1.5 hours. Once you arrive, a transfer from Machu Picchu Team will be waiting for you with your name. You will then travel by car back to Cusco, which takes another 2 hours, with a drop-off at Plaza Regocijo. You can expect to return to Cusco around 6:30 p.m.
- Car Option: If you choose the car option, you will start with a 3-hour hike from Machu Picchu to the hydroelectric station. This trek should begin no later than 11:00 a.m. The hike consists of an initial 30-40 minute descent, followed by approximately 1.5 to 2 hours of flat walking along the train tracks. You should arrive at the hydroelectric station by 2:30 p.m. to catch the 3:00 p.m. car. The car journey back to Cusco will take around 6 to 7 hours, and you will arrive at approximately 10:00 p.m., with the final stop at Plaza Regocijo in the center of Cusco.
FREE STORAGE SERVICE:
- If you have extra luggage and need a place to store it during your Salkantay Trek, Machu Picchu Team offers a complimentary storage service for all clients who book the tour with us.
- Our storage facility is conveniently located at our main office in the heart of Cusco, just a short walk from Plaza de Armas. The storage is available daily from 4:30 am to 10:00 pm, including Sundays. For security reasons, access outside these hours is not available.
VEGETARIAN AND VEGAN DINING:
- We provide a selection of vegetarian and vegan meals, along with options to accommodate various dietary restrictions, including gluten-free choices. There is no additional cost for these modifications; simply inform us of your preferences when making your reservation.
EMERGENCY PROVISIONS:
- To prepare for any urgent situations during tours, our guides carry essential emergency supplies. Each guide is equipped with an oxygen bottle and a fully stocked first aid kit to provide immediate assistance when needed.
Not Included
ENTRANCE TICKET TO SALKANTAY TREK:
- On the first day of the trek, you will need to pay the entrance fee. This site requires an entrance ticket, which is paid to the local government of Mollepata. The cost is 20 soles for foreigners (approximately 6 dollars) and 10 soles for Peruvians (approximately 3 dollars). Payment is made in soles and in cash at the entrance to trek.
SLEEPING BAG:
- If you do not have a suitable sleeping bag for the mountains, you can rent one from us. The sleeping bags we offer are specially designed to withstand the low temperatures of the Salkantay Trek, up to 10 degrees below zero. The rental cost is 15 dollars for the entire route.
TREKKING POLES:
- You can rent a pair of professional trekking poles from us. These poles are adjustable according to the type of terrain and are very helpful, especially on steep and rough terrains. They optimize your performance, and the rental cost is 15 dollars for the entire trek.
DRINKING WATER FOR BOTTLES:
- We do not include refilling of water bottles, but we provide water for hot and cold drinks at each meal. For bottle water, you have two options: buy mineral water at small shops along the Salkantay Trail, with prices ranging from 5 to 12 soles per 2.5-liter bottle, or carry a filter or purification tablets for mountain water.
INTERNET CONNECTION:
- There is no cell signal from 9 am on the first day until reaching the second camp. At this camp, you can access Wi-Fi for 10 soles. After the third day, you will generally have cell signal and internet access.
SHOWERS AND TOILETS ALONG THE TRAIL:
- Toilets are available at the campsites at no cost, but locals may charge 1 sol for using theirs along the way. As for showers, the second camp offers hot showers for 10 soles, while cold showers are free. You also have the option to visit the hot springs on the third day or use the hot showers at the Aguas Calientes hostel on the fourth day. Generally, there are no showers available at the first camp due to the low temperatures.
TIPS:
- Tips are optional. Feel free to tip or not, but in this tourism service industry, the individuals involved in the course of this trek expect a tip, which occurs not only in our company but also in all trekking companies in Cusco. Everyone working at Machu Picchu Team is paid fairly for the work they perform; we even pay much more than companies that charge very high costs for the same trek. Feel free to give a tip or not, but we want to clarify that it is optional, not mandatory.
WE DO NOT INCLUDE TRAVEL INSURANCE:
- We suggest acquiring one in your country, as it can be difficult to obtain travel insurance in Peru.
What to Pack
What to Pack
SALKANTAY TREK PACKING LIST
ESSENTIALS:
- Original Passport: Confirm it’s valid throughout your trip.
- Student Card: Present it at check-in if you booked as student.
- Daypack: Choose a small, ergonomic pack for comfort on hikes.
- Water Storage: Carry 1.5-2 liters; consider a Camelbak or similar system.
- Hiking Boots: Select lightweight options with good traction.
- Headlamp: A must-have for visibility during early or late hours.
FOR YOUR DUFFEL BAG: Horses will transport up to 7 kg of your gear, including your sleeping bag.
Clothing:
- 2-3 moisture-wicking t-shirts
- 2-3 pairs of hiking pants
- 3 sets of undergarments
- 3 sets of hiking socks
- 1 fleece and 1 warm down jacket for cold nights
- 1 rain jacket and pants for unpredictable weather
- 1 sun hat and 1 wool hat for various temperatures
- Comfortable shoes for camp and sturdy walking boots
Gear:
- Waterproof gloves (ski gloves are fine)
- Waterproof jacket/rain poncho for heavy rain
- Quick-dry towel (larger than what’s provided, if preferred)
- Small soap bottle for personal hygiene
- Battery charger (power sources are scarce on the trail)
- Large plastic bags for organizing and protecting items
- Sleeping bag (rated for at least -10C for cold nights)
- Toiletries:
- Sunscreen and face moisturizer for skin protection
- Bug spray and hand sanitizer for hygiene
- Wet wipes for quick clean-ups
- Toothbrush and paste for oral hygiene
- Toilet paper for personal use
- Personal medication and a basic first aid kit
INSIDE YOUR DAYPACK:
- For Machu Picchu, bags over 25L are not permitted inside. Larger bags must be stored outside.
- Water: Bring enough for the first morning; subsequent refills will be provided.
- Rain gear and fleece: Stay adaptable to changing weather.
- Camera or smartphone: Capture the memories.
- Music: An iPhone or similar for entertainment.
- Hand sanitizer: Maintain cleanliness.
- Toilet paper and small plastic bag: Manage waste responsibly.
- Extra Money: For additional purchases and gratuities.
- Earplugs: For a peaceful rest.
NOTES
- Waterproofing: Protect your items from rain and dampness.
- Comfort: Wear well-fitted, broken-in footwear to avoid blisters.
- Organization: Utilize compartments to keep essentials at hand.
Prices
Pricing
SALKANTAY TREK 3D -2N PRICES (GROUP SERVICE) 2026 SEASON
The prices for the Salkantay Trek vary based on whether you are a student or an adult, and your chosen return option—by train or by car. Below, we outline the group service pricing details:
SALKANTAY TREK 3D-2N WITH RETURN TO CUSCO BY CAR: +info
- STUDENT: $320 USD per person – (Valid student ID required)
- CHILD: $320 USD per person – (For visitors aged 8 to 17 years)
- ADULT: $340 USD per person
SALKANTAY TREK 3D-2N WITH RETURN TO CUSCO BY TRAIN: +info
- STUDENT: $385 USD per person – (Valid student ID required)
- CHILD: $385 USD per person – (For visitors aged 8 to 17 years)
- ADULT: $405 USD per person
Addons & Upgrades
How to Book
How to Book with Machu Picchu Team
HOW TO BOOK THE SALKANTAY TREK TO MACHU PICCHU
- Booking your Salkantay Trek to Machu Picchu is simple and straightforward. You can do it online from anywhere in the world through our booking platform, or in person at our office in Cusco. We recommend booking as early as possible to secure your preferred departure date and the best available Machu Picchu circuit.
Two Ways to Book
- Online: Use our secure booking platform to reserve your spot from anywhere, at any time. You can pay by credit or debit card (a 5% processing fee applies, covered by the client) or by direct bank transfer at no extra cost.
- In person: If you’re already in Cusco, visit our office at Portal Nuevo 270, Plaza Regocijo, in the heart of the city, where our team will guide you through the booking process professionally and personally.
Step-by-Step Online Booking Process
Step 1 – Choose Your Date and Package
- Click the “Book Online” button to access our availability calendar. Select your preferred start date for the Salkantay Trek. Once you choose a date, you’ll be prompted to select your package: return by car or return by train, followed by your traveler category (adult, student, or child), each already set at its corresponding price. Finally, choose whether to pay a deposit of $180 USD per person to secure your booking, or pay the full amount upfront. Then click “Continue.”
Step 2 – Fill In Your Details
- Enter the details of the person making the booking and the information required for each participant. Review and accept the terms and conditions of your reservation, sign digitally, and click “Continue.”
Step 3 – Add Optional Extras
- At this stage, you can customize your trek by adding optional extras: sleeping bag rental, trekking pole rental, zipline adventure in Lucmabamba, or an additional ticket for Huayna Picchu Mountain or Machu Picchu Mountain (subject to availability from the Peruvian Ministry of Culture, confirmed immediately upon request). Please note you can only choose one mountain per date — Huayna Picchu or Machu Picchu Mountain, not both on the same day. If you selected the train return option, you can also upgrade from the Expedition train to the Vistadome. This upgrade is not available for the car return option. Once you’ve made your selections, click “Continue.”
Step 4 – Travel Insurance (Optional)
- You’ll be offered the option to add travel insurance to your booking. Review the available options and choose what suits you best, or click “Continue” to proceed without insurance.
Step 5 – Payment and Confirmation
- Enter your payment details — credit card, debit card, bank transfer, or digital wallet — and click “Confirm Booking.” Your reservation will be confirmed immediately. You’ll receive a payment confirmation email at the address provided, and our team will contact you right away via WhatsApp or email to verify your booking, confirm all the details of your trek, and notify you of the availability of any optional mountain hikes. If a mountain you selected (Huayna Picchu or Machu Picchu Mountain) is not available, the corresponding amount will be fully refunded. We’ll then send you a final confirmation with all the details of your reservation.
BOOKING POLICY & TERMS AND CONDITIONS – SALKANTAY TREK TO MACHU PICCHU
We believe in full transparency from the very beginning. Please read the following terms carefully before making your reservation, so you can book with complete confidence and peace of mind.
1. Booking Deposit
To confirm your reservation, a non-refundable deposit of $180 USD per person is required. This deposit is used to secure your spot on the trek and to immediately purchase your Machu Picchu entrance ticket and, when applicable, your train tickets. Once paid, this deposit is strictly non-refundable and non-transferable under any circumstances, regardless of how far in advance you cancel.
2. Payment of Remaining Balance
If you paid only the deposit at the time of booking, the remaining balance must be paid no later than 48 hours before the start of the tour. Failure to complete payment within this window may result in automatic cancellation of your reservation without any refund.
You can pay the remaining balance in the following ways:
- In person at our Cusco office, by credit card, debit card, or cash (Peruvian soles or US dollars)
- Online through our booking platform
Please note that if the balance has not been settled within the 48-hour window, our booking platform is authorized to charge the outstanding amount to the same card or account used for the initial deposit.
3. Machu Picchu & Additional Mountain Tickets
Machu Picchu entrance tickets are issued directly by the Peruvian Ministry of Culture and are strictly non-refundable, non-transferable, and non-modifiable. No date changes or name changes are permitted once tickets are issued — this is a regulation set by the Peruvian Government, not by Machu Picchu Team.
The same policy applies to optional mountain tickets (Huayna Picchu or Machu Picchu Mountain), which are subject to limited availability and carry an additional cost. We purchase all tickets immediately upon confirmation of your booking and send them to you by email. For this reason, these costs cannot be reimbursed under any circumstances.
Important: you may only add one mountain per date — either Huayna Picchu or Machu Picchu Mountain, not both on the same day.
4. Cancellation Policy
All cancellation requests must be submitted in writing to our official email address. The following penalties apply:
- Cancellation more than 48 hours before departure: loss of the $180 USD non-refundable deposit per person
- Cancellation within 48 hours of the tour start date: loss of 100% of the total amount paid, with no refund
If you paid the full tour amount and choose to cancel, you will receive a partial refund of the remaining balance after deducting the non-refundable deposit ($180 USD per person), the cost of any entrance tickets already purchased (Machu Picchu, Huayna Picchu, or Machu Picchu Mountain), and any non-refundable additional services confirmed in your booking (such as the Vistadome train upgrade). Bank processing fees are also non-refundable.
If you paid only the deposit and choose to cancel, no refund will be issued.
Please note that any tickets already purchased in your name can still be used by you personally on their original date if you decide to visit Machu Picchu independently, since all tickets are issued with each participant’s name and cannot be transferred.
5. Train Tickets
When your package includes train service, tickets are subject to the policies of Peru Rail or Inca Rail. These tickets are non-refundable, and any date changes are subject to availability and may incur additional charges.
6. Passenger Responsibilities
You are responsible for providing accurate personal information exactly as it appears on your passport. Any errors in names, passport numbers, or other details may result in denied entry to Machu Picchu, additional costs, or loss of services — without the right to a refund.
All required documents — particularly your passport and, for students, a valid university ID — must be submitted immediately after booking. Delays in sending these documents may result in unavailability of tickets, for which no refund will be provided.
7. Itinerary Changes and Force Majeure
Machu Picchu Team reserves the right to modify, suspend, or cancel any part of the itinerary due to circumstances beyond our control, including severe weather, strikes, road closures, government restrictions, or train service disruptions. In such cases, no refund or compensation is guaranteed, though we will always make every effort to offer a suitable alternative.
8. Risk Assumption
By booking this tour, you voluntarily acknowledge that high-altitude mountain trekking involves inherent risks, including altitude sickness, sudden weather changes, physical exhaustion, and limited access to immediate medical services. Machu Picchu Team limits its liability except in cases of proven negligence or willful misconduct on our part.
9. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance before your trip, covering medical emergencies, evacuation, cancellations, lost luggage, and repatriation. This is best arranged in your home country before traveling to Peru.
10. Passenger Conduct
All participants are expected to behave respectfully toward fellow travelers, staff, and the natural and cultural heritage along the route. Machu Picchu Team reserves the right to remove any participant whose conduct endangers the group, staff, or the environment. In such cases, no refund will be issued for any amount paid.
11. Claims and Complaints
Any complaints or claims must be raised during the tour itself or within a maximum of 3 calendar days after its completion. After this period, the service will be considered accepted as satisfactory.
12. Legal Jurisdiction
This agreement is governed by the laws of Peru. In the event of any dispute, both parties agree to first attempt resolution through conciliation in the city of Cusco. If no agreement is reached, the matter will be submitted to the competent courts of Cusco, Peru.
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Why Choose Machupicchu Team
Why Choose Machupicchu Team
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While most travelers have their sights set on the Sacred Valley, there’s a quieter, culturally rich journey that’s been calling my name: the Southern Valley
SALKANTAY TREK 5 DAYS – THE MOST COMPLETE ADVENTURE TO MACHU PICCHU WITH 2 NIGHTS IN SKY STAR CRYSTAL DOMES Experience the perfect blend of adventure, nature,
This 9-day plan examines multiple locations in Peru, centered on Cusco at 11,152 feet or 3,399 meters. It involves a sequence of daily activities that shift fro
Machu Picchu Full Day Tour by Train from Cusco The Machu Picchu Full Day Tour by Train is the perfect choice for travelers with limited time who don’t wan
Moray and Salt Mines of Maras Tour: Discover two of the Sacred Valley’s most fascinating archaeological treasures on this captivating half-day adventure.